2009 HRAD William E. Davis Distinguished Chair Speaker | Dr. Anna Mattila | William E. Davis Distinguished Chair Speaker |  Dr. Anna S. Mattila, is the Marriott Professor of Lodging Management at the School of Hospitality Management at the Pennsylvania State University. She holds a Ph.D. in services marketing from Cornell University.
Her research interests focus on service encounters with a particular interest in service failures and service recovery and cross-cultural research. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology & Marketing, Journal of Services Marketing, International Journal of Service Industry Management, Cornell Hotel & Restaurant Administration Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management and in the Journal of Hospitality & Tourism Research.
Anna has written several book chapters and currently serves on numerous editorial boards in journals specializing in services management. She is also the Chief Editor of the Journal of Hospitality & Tourism Research. Anna is a recipient of the John Wiley & Sons Lifetime Research Award and The University of Delaware Michael D. Olsen Lifetime Research Achievement Award. | Thursday November 12, 2009 11:30am-1:30pm 203 HESW* Research Career Development3:30pm-5:00pm 203 HESW How to Publish at Top Tier JournalsPlease click here for the poster. |
- Dr. Bob Woods - Spring 09
2008 HRAD William E. Davis Distinguished Chair Speaker
- Steve Hiemstra - Spring 08
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Distinguished Speaker 
